Shipping
Policy
Velmont is a brand of Torrnado LLC. This policy covers how we deliver watches ordered on velmont.torrnado.uk. By placing an order, you agree to the terms below.
Where we ship
We ship worldwide, except to countries and regions where delivery is prohibited by sanctions or export control laws, or where our carriers do not operate. If we cannot ship to your address after you have ordered, we will cancel the order and refund it in full.
Processing time
Orders are dispatched within 5–10 business days of payment being confirmed. Business days are Monday to Friday, excluding US public holidays. If we expect a longer delay, we will email you.
Delivery methods and costs
The cost of the method you choose is shown at checkout before you pay. Delivery estimates start once your order is dispatched, are provided by our carriers, and are not guaranteed.
Duties and import taxes
Prices include import duties and taxes. We pay any customs duties, import VAT/GST, and brokerage fees on your delivery, so you will not be asked to pay anything when the watch arrives. If a carrier or customs office asks you for payment, do not pay it — contact us and we will resolve it.
This covers delivery to you only. For returns, see our Refund Policy.
Tracking
When your order is dispatched we email you a shipping confirmation with tracking information.
Your shipping address
Please check that your address is complete and correct at checkout. We can change it only before the order is dispatched — email support@torrnado.uk as soon as possible. If a parcel is returned to us as undeliverable because of an incorrect address, we can re-ship it at your cost or refund the order less the shipping costs charged to us.
Lost, delayed or damaged shipments
If your tracking shows no movement for an extended period, or the order has not arrived within the estimated window, email support@torrnado.uk with your order number and we will open an investigation with the carrier. If a shipment is confirmed lost, we will send a replacement or refund the order in full. For watches that arrive damaged, see our Refund Policy.
Changes to this policy
We may update this policy from time to time. The version in effect when you placed your order applies to that order.
Contact
Torrnado LLC · 117 S Lexington Street Ste 100 · Harrisonville, MO 64701 · US
support@torrnado.uk · +1 (202) 968-7665