Refund
Policy

Cancelling an order

You can cancel an order for a full refund, including any shipping charge, at any time before it is dispatched. Email support@torrnado.uk with your order number. Once an order has been dispatched it can no longer be cancelled, but you can return it under the terms below.

Returns

You may return a watch within 30 days of delivery for a refund of the price you paid for the watch. Before sending anything back, email support@torrnado.uk with your order number and we will send you the return address and instructions. Returns sent without contacting us first may be delayed or refused.

Condition of returns

We check every return against the condition it was in when it left us. To be eligible, the watch must be:

• Unworn beyond trying it on, and free of new scratches, marks or damage.
• Unaltered — not opened, resized, polished, or serviced by anyone else.
• Returned with everything it came with: box, papers, spare links, straps, and any tags or seals.

If a return does not meet these conditions, we will contact you and either send the watch back to you at your cost or, with your agreement, issue a partial refund reflecting the difference in condition.

Non-returnable items

Watches customised at your request are final sale, unless they arrive damaged, defective, or not as described.

Return shipping

• You arrange and pay for return shipping. Please use a tracked, insured service for the full value of the watch. The watch remains your responsibility until it reaches us.
• Charges on the return. Any export fees, duties or taxes charged on the return shipment are your responsibility.
• Original delivery charges. Any amount you paid for delivery, such as priority courier, is not refunded. The import duties and taxes we paid on your original delivery are not charged to you and are not deducted from your refund.

These rules do not apply if the watch arrived damaged, defective, or incorrect — see below.

Refund processing

Once your return arrives and has been inspected, we email you the result. Approved refunds are returned to your original payment method — to your card if you paid by card, or by transfer to the account you paid from — and usually arrive within 5–10 business days, depending on your bank or card issuer.

Damaged, defective or incorrect items

If your watch arrives damaged, defective, or not as described, email support@torrnado.uk within 14 days of delivery with your order number and photos of the issue. We will arrange a repair, replacement, or full refund, including the original delivery charge, and we will pay for the return shipping.

Chargebacks

If something is wrong with your order, please contact us first — it is usually faster than a chargeback with your bank. We reserve the right to contest chargebacks we believe are invalid.

Changes to this policy

We may update this policy from time to time. The version in effect when you placed your order applies to that order.

Contact

Torrnado LLC · 117 S Lexington Street Ste 100 · Harrisonville, MO 64701 · US
support@torrnado.uk · +1 (202) 968-7665

See also our Shipping Policy and Terms of Service.